Summary: India’s Global Capability Centres (GCCs) are set to create between 4.25 lakh and 4.5 lakh new jobs in 2024, reinforcing the country’s position as a global technology talent hub. According to a report by NLB Services, over one-third of GCCs in banking, retail, oil and gas, and aviation plan to expand their workforce by 35% to 50%. Government policies supporting business growth have fueled this expansion, with a focus on entry-level hiring.
Key skill sets in demand include customer experience and support services (17%), cybersecurity and data protection (17%), and digital transformation and automation (14%). Bengaluru, Mumbai, Pune, and Chennai are expected to lead the hiring wave. By 2030, GCCs are projected to employ around 3.3 million professionals, adding nearly one million jobs over the next six years.
India’s position as a premier global hub for technology talent is set to strengthen further, with the country’s Global Capability Centres (GCCs) projected to generate between 4.25 lakh and 4.5 lakh new jobs in 2024. This growth, highlighted in a report by technology and digital talent solutions provider NLB Services, underscores the expanding influence of India in the global technology landscape.
The report reveals that over one-third of GCCs operating across key sectors such as banking, retail, oil and gas, and aviation are gearing up to expand their workforce significantly—by approximately 35% to 50%. This surge in hiring is being driven by companies aiming to reinforce their talent pipelines, particularly at the entry level.
Government policies fostering a supportive business environment have played a crucial role in accelerating these expansions. With a focus on digital transformation and innovation, many organizations are investing heavily in their India-based operations.
Demand for Key Skill Sets
As the hiring spree unfolds, certain skill sets are witnessing heightened demand. Customer experience and support services and cybersecurity and data protection each account for 17% of the total hiring demand, reflecting the growing emphasis on security and customer-centric solutions. Meanwhile, digital transformation and automation skills constitute 14% of the sought-after expertise, highlighting the shift towards advanced technological integration.
Top Hiring Cities
Bengaluru, Mumbai, Pune, and Chennai are expected to lead the hiring wave, cementing their status as prime destinations for technology and digital talent. These cities have long served as key hubs for multinational corporations and emerging startups, making them ideal locations for GCC expansion.
Looking ahead, the report forecasts that GCCs will collectively add around one million professionals by 2030, bringing their total workforce in India to approximately 3.3 million. This trend signals robust and sustained job creation, reinforcing India’s strategic role in the global technology ecosystem.
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